Every moment matters when you're working with real-time data
With 24/7 monitoring by our expert engineers, we ensure continuous service availability and rapid response to any incidents.
How to Reach Us
We provide support in both Spanish and English through the following channels.
For licensed customers, 24/7 support is available exclusively for Severity 1 and 2 cases submitted via the Support Portal.
For other support needs and lower-severity issues, cases sent to support@onum.com or submitted via the Support Portal will be handled during business hours.
